Our valued customers, please read these terms carefully before starting the purchase and payment process. Your completion of the purchase and payment process constitutes your acceptance of these terms and commitment to what is stated therein:
- For health reasons, it is strictly forbidden to return or replace products. After 7 days have passed after receiving the order, no complaints will be received regarding the products. Therefore, please inspect the products immediately upon receipt and contact us to address your inquiries. If you receive a product different from your request, it is necessary to photograph the product and the label data on the Shipping box, within only 4 hours of receiving the order, and the products must be in their original condition upon return. In the event that you receive a different order, we will bear the costs on our part. Otherwise, the customer will bear a recharge fee of 80 riyals for orders inside the Kingdom. In the event that the customer refuses to receive the order or cancels it during the delivery process, the amount of 80 riyals for delivery will be deducted from the total amount for orders inside the Kingdom.
- The customer has the right, before completing the purchase and payment process, to inquire about the components of the products for health reasons, through customer service - WhatsApp. Some products are not suitable for sensitive skin because they contain all kinds of citrus fruits or some types of damaged hair. We completely disclaim our responsibility for not asking and inquiring from the customer.
- Note: The size of the package is larger than the quantity of the product, as the amount of product packing weight is completely identical to what is mentioned in the description, according to the conditions of shipping companies to avoid accidents of product leakage during shipment.
- The store does not bear the misuse of the products and the failure to read the contents of the description box at the bottom of each product and adhere to its instructions.
- Dear customers, after completing the payment process, we deeply apologize for canceling any order or modification (there is no refund),
- In the event that the order was not confirmed and the payment was made by bank transfer, the amount is not refunded, but is calculated as a credit to the customer.
- Dear customer, we do not ship to virtual addresses within the Kingdom of Saudi Arabia.
- When the customer travels outside Saudi Arabia, please inform us a maximum of two weeks before the date of travel so that we can expedite the processing of the order and ship it to arrive at the appropriate time, and we apologize for any requests that do not meet the period requirement.
- Please make sure that the data entered is correct (name - mobile number - e-mail - address). The data entered will be approved when shipping and delivering the order, and we cannot modify it due to the direct link between the order system and the system of shipping companies. Therefore, please pay attention.
- When modifying the shipping address after ordering, the order may take longer than usual for delivery, so we completely disclaim our responsibility. Therefore, we ask you to write the correct address when completing the order.
- The store does not bear any responsibility for any delay in delivery or return in the event of changing the shipment data such as: (address, contact number, or any other change).
- Please enter the name of the city directly to it, and it is forbidden to register the nearest city or the name of the region or governorate, to avoid delaying the arrival of the order or its retrieval by the shipping company,
- It is forbidden to use international numbers for requests inside the Kingdom. A mobile number that receives WhatsApp calls and messages is required.
- Shipping companies handle the shipping, delivery, and delivery of your order from 14 days to 28 or more in case of extreme pressure (Friday and Saturday off), if the customer travels or changes the place of receipt, we apologize for canceling the order or refunding the amount, and the receiving address is changed by contacting the shipping company On holidays and official occasions, delivery takes place after the end of the official period for the occasion (there is no refund). Knowing that the process may take longer in the event that the product is not available, or there is demand pressure on the store, or pressure on the shipping companies, and that your failure to respond to the messages and communications of the shipping companies increases the period.
- Follow-up of the order and the shipment with the shipping companies is the responsibility of the customer. Please be careful and alert and follow up on the messages of the shipping companies and communicate with them to determine the appropriate time to receive the shipment.
- Dear customers, in the event that you do not respond to the messages and communications of the shipping company and have exhausted the delivery attempts specified by the company to receive your orders, the order will be canceled immediately and returned by the shipping company, and please be careful and contact us immediately and within 4 hours after the cancellation of the order by the shipping company in order to be returned The arrangement is to send the canceled shipment to you by paying the recharge value of 40 Saudi riyals, but in the event that you do not contact us within 4 hours from the date of cancellation, the shipment will be destroyed immediately, and accordingly it was noted, and we ask you to be careful and alert to that.
- Dear customers, please check the products well at the moment of receiving them. In the event of a defect in the products, please contact us immediately and within 4 hours only from the moment of receiving the order, through the customer service number - WhatsApp. If the time allowed for reporting is exceeded, it is considered misuse and storage by the customer.
- A slight leakage of some products may occur during shipment, which is normal and possible, but it does not affect the quality and effectiveness of the product.
- We do not refund shipping costs or credit card fees. The total amount will be deducted from your refund and the restocking fee will be deducted.
- In the event that products arrive different from the customer’s request, the order will be returned by the customer, provided that the product is not opened or used at all. In the event that the customer does not cooperate with the shipping company to return the product, the customer will have to pay the value of the other product.
- Our valued customers, to know the status of the request, through the link sent to your SMS number and the registered e-mail upon request. The link always informs you of the status and number of the request, and we are keen to clarify the status of requests permanently. We have put more than one case that shows the readiness of the request:
under review | New application pending review process.
Done | The request has been executed. Note: It is not possible to amend or cancel the order
under processing | The stage of processing the order and handing it over to the shipping company. Note: It is not possible to amend or cancel the order
Delivery | The stage of shipping the order to the customer. Note: It is not possible to amend or cancel the order
Delivered | Your order has been successfully delivered and received. Note: It is not possible to amend or cancel the order
Plug failure | Failed to deliver the order due to non-reply or incorrect contact data or registered address for delivery. Note: It is not possible to amend or cancel the order
Redux | The order was returned by the shipping company for not responding or there was an error in the delivery address. It is necessary to pay 80 Saudi riyals to re-ship the order again.
In the event that you encounter a problem in the order or payment process, or if there is a complaint, please contact us, mentioning the order number and the type of problem, and a response will be made as soon as possible, through the customer service number - WhatsApp.
